These Terms & Conditions govern orders placed with Flowers Hampstead Garden Suburb for online flower delivery services. By accessing and using our website and placing an order, customers located in Hampstead Garden Suburb and surrounding areas agree to comply with these terms. These terms are designed to ensure a transparent, fair, and enjoyable experience for all our valued customers.
Our flower delivery service is available to individual customers and businesses situated in Hampstead Garden Suburb and nearby areas. Orders are only accepted for delivery within these regions, and we may decline orders outside our stated delivery zones at our discretion.
Ordering flowers online through Flowers Hampstead Garden Suburb is designed to be simple and convenient:
We reserve the right to refuse or cancel any order for legitimate reasons, such as product unavailability, fraudulent activity, or incomplete payment. In such instances, you will be notified and offered a full refund if applicable.
All stated prices are in Pounds Sterling (£) and inclusive of VAT, unless specified otherwise. Customers may pay using accepted debit or credit cards and other available payment methods at checkout. Full payment is required at the time of order placement. Orders will only be processed and dispatched following payment verification.
Customers are responsible for ensuring that billing details are accurate and up to date. We are not liable for any delay or failure in delivery due to incorrect payment or billing information.
At Flowers Hampstead Garden Suburb, we endeavour to present current and accurate inventory. However, flowers are a seasonal and natural product, and specific varieties may occasionally be unavailable. In such cases, we reserve the right to make suitable and similar substitutions of equal or greater value, maintaining the style, theme, and aesthetic of the arrangement. We will make reasonable efforts to inform you of significant substitutions.
We provide flower delivery services to Hampstead Garden Suburb and surrounding areas. Delivery dates and times are estimates, and while we endeavour to deliver promptly and as scheduled, certain factors (such as traffic, weather, or supply delays) may impact timing. We cannot guarantee precise delivery times but will strive for timely fulfilment.
Your right to cancel orders with Flowers Hampstead Garden Suburb depends on the status of your order and the perishability of our products. Please note the following:
As flowers are perishable and prepared specifically for each order, statutory distance selling cooling-off rights do not generally apply. However, we will always act fairly and in line with consumer rights where appropriate.
If your flower delivery does not meet our agreed standards or arrives damaged, please contact us within 24 hours of receipt. We may require photographic evidence to assist with any claim. Where appropriate, we will offer a replacement or refund. Please be aware that refunds are granted at our sole discretion and will usually be made to the original payment method.
Due to the nature of fresh flowers, we cannot accept returns of products simply due to a change of mind.
Flowers Hampstead Garden Suburb is committed to delivering fresh, high-quality floral arrangements. Should you not be satisfied with the quality of flowers received, please contact us immediately so we may address your concerns. We recommend following our care instructions to extend the life of your arrangement.
Flowers Hampstead Garden Suburb’s liability is limited, to the fullest extent permitted by law, to the purchase price of the items supplied. We are not liable for indirect, consequential, or incidental damages, including (without limitation) any loss of profits, loss of business, or emotional distress, arising from use or non-use of our services.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation on our part.
We are not responsible for any delay or failure to deliver goods or perform our obligations where such delay or failure results from events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, internet outages, supply chain disruptions, or acts of government.
All website content including text, images, logos, and product descriptions belongs to Flowers Hampstead Garden Suburb. This material is protected by UK copyright laws and is intended for your personal use only. No content may be reproduced, modified, or distributed without our express consent.
We are committed to safeguarding your personal information in accordance with UK data protection legislation. Details provided by customers are used solely for order processing, delivery, and customer service purposes. Data is never shared with third parties outside those necessary to fulfil your order. For further details, please refer to our Privacy Policy as published on our website.
We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our services, legislation, or security standards. Any changes will be published on our website. Continued use of our site and services implies acceptance of these modifications.
These Terms & Conditions and any disputes arising from your use of Flowers Hampstead Garden Suburb’s services are governed by the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts.
If any part of these Terms & Conditions is deemed invalid, unlawful, or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.
If you have any questions or concerns regarding these Terms & Conditions, please contact us using the details available on our website. Our team is committed to providing friendly and efficient assistance to all customers across Hampstead Garden Suburb and the surrounding areas.
Note: These Terms & Conditions apply to and are enforceable by all customers residing in or ordering for delivery to Hampstead Garden Suburb and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead Garden Suburb, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead Garden Suburb.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
